Shipping Costs
Shipping charges are automatically calculated based on UPS and USPS rates. Upon adding items to your shopping cart, enter your postal code to view shipping costs specific to your location.
Signature Requirement for Orders Over $500
Orders exceeding $500 require a signature upon delivery to ensure receipt of your package.
Express and Ground Shipping Delays
Please note that once your package leaves our facility, we have limited control over transit delays. We adhere to our shipping agreements with specified carriers. Unforeseen circumstances such as adverse weather conditions may impact delivery schedules.
Hambone Custom Cues is not liable for shipping refunds or credits due to delays caused by weather or other unforeseen events deemed beyond our control by the shipping company.
Orders via United States Postal Service (USPS)
To guarantee same-day shipping via USPS (business days, Monday-Friday), in-stock orders must be placed by 12:00 noon. Please note that Hambone Custom Cues does not process orders on weekends or holidays.
Order Shipping Time
Shipping time varies by shipping option selected during checkout. UPS Ground and Express shipments are delivered on business days (Monday-Friday) only.
Damaged Goods
If your package arrives damaged, please note the damage and contact us immediately. If possible, have the damage noted by the carrier upon delivery to expedite shipping claims. Retain the shipping carton and packaging materials as the carrier may require inspection before processing a claim.
For significantly damaged packages, refuse delivery and contact us promptly at JohnBone1970@yahoo.com or 865-310-7199.
If you discover damage after delivery, retain all packaging materials and notify both the carrier and Hambone Custom Cues immediately. We ship all single cues and shafts in heavy-duty tubes to minimize shipping issues, however, Hambone Custom Cues is not responsible for delays caused by the shipping carrier.
USPS Shipping Claims
For USPS shipments, filing periods for claims vary based on the shipping option selected:
- USPS First Class Mail: Approximately 45 days
- USPS Priority Mail: 15 days
For USPS Claims please visit the link below:
https://www.usps.com/help/claims.htm#